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Frequently
Asked Questions |
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about
private labeling and custom designs |
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Does CHIKO Shoes produce the shoes with private label
(my own brand)? |
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Does CHIKO Shoes produce my own designs?
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How should I deliver my design drawings?
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How much details should I include in my design drawings?
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Do I have to provide 3D
images for production? |
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I am not a professional shoe designer and my designs
might not be according to the foot anatomy. Can CHIKO
turn my design sketches into wearable shoes? |
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Does CHIKO have a catalogue of heels and jewelries that
I can pick for my design? |
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Do you make any sneakers? |
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Would CHIKO treat my designs with the strictest
confidence ? |
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Do you label the boxes or dust bags with my logo? |
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about
min. order quantity and size range |
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Does CHIKO Shoes make shoes in small or large sizes
(i.e. for Australian big feet)? |
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What is the minimum order quantity? |
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What is the size range for min. order quantity? |
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Can I order one pair off for my wedding? |
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about
leather and other materials |
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Can CHIKO Shoes work with shoe materials other than
leather? |
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Do I have to choose my shoe materials from CHIKO fabric
and leather collection? |
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Does CHIKO provide material samples before bulk
production? |
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about
quality and after-sale warranties |
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Regarding the quality, would I be able to compete with
names like Jimmy Choo, Gina and Marc Jacobs ? |
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What is the after-sale warranties with CHIKO Shoes? |
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about quotation and payments |
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How soon can I get quotes? |
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What is the payment terms at CHIKO Shoes? |
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What methods of payment are accepted at CHIKO Shoes? |
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about bulk production |
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How long does it take to produce
150 pairs? |
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How
can I track
my order progress during bulk production? |
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about pre-production samples |
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Do you provide samples before actual order? |
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What is the difference between fitting sample and final
sample? |
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Do I have to pay for samples? |
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What is the leading time for sample shoes? |
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How much is the cost for prototyping (sampling)? |
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How do you delivery samples and
how soon can I receive my sample when it is finished? |
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about international shipping |
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What is the
estimate international
shipping cost? |
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Do I have to find my own shipper or CHIKO Shoes can
arrange the shipping on my behalf? |
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about contact information |
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I
am a starter in shoe business. Do you have any advice
for me? |
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I need help. Who do I call? |
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Who can I contact if I have questions regarding my
order? |
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Frequently
Asked Questions & Answers |
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about
private labeling and custom designs |
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Does CHIKO Shoes produce the shoes with private labeling
(my own brand)? |
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Yes, we can produce the shoes with private labels. We
can etch your logo on the leather of outersole and
incorporate the same logo in the insole. However, next
to your own brand, there will be "Hand Made by
CHIKO Shoes" etched on the outersole. |
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Does CHIKO Shoes produce my own designs?
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Yes, we can produce your own designs. After we receive
your design drawings, we will provide the details in two
business days. We treat all the designs
strictly confidential. For more information regarding
confidentiality, please
click here and read the Confidential
Agreement. |
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How should I deliver my design drawings?
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Please forward the design drawings to
sales@chikoshoes.com
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How much details should I include in my design drawings?
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It would be appreciated if there are views of both sides
of the shoe as well as front and back view of the shoe.
Please also attach the material list and color choices
if available.
If your design is not so completed yet, we would be glad
to work out all the details together with you. We have
more than 16 years of experience in developing shoes
from outline sketches. |
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Do I have to provide 3D image for production? |
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No, that would NOT be necessary. We can produce shoes
from outline sketches. We will work out all
the details together with you after we receive the
outline sketches. |
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I am not a professional shoe designer and my designs
might not be according to the foot anatomy. Can CHIKO
turn my design sketches into wearable shoes? |
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Absolutely! Before production, we will have shoe
lasts (block of wood or plastic shaped like a foot for
making shoes on) made based on your design and it is according to foot
anatomy. In this way, we can turn your designs into a
pair of wearable shoes while keeping the essence of the
design.
From this point of view, it does not matter to us
whether you have any qualification or not. We can work
with your designs even if it is just a sketch. |
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Does CHIKO have a catalogue of heels and jewelries that
I can pick for my design? |
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Yes, please
click here for our online jewelry collection
and
click here for our heel collection. We
constantly update our catalogue with new arrivals.
If you can not find what you like in our collections, we
can have your jewelry or heels tailor-made according to
your design. |
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Do you make any sneakers
( tennis shoes)?
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No, we don't produce any type of sports footwear in our factory. |
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Would CHIKO treat my designs with the strictest
confidence ? |
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CHIKO Shoes is committed to keep customers'
sensitive business information strictly confidential, including
product design, sales volumes and promotions ideas etc.
Any
information transmitted to CHIKO Shoes by
client remain strictly confidential. CHIKO Shoes
does not without the prior consent of client, divulge or
otherwise disclose such information to any person other than
authorized employees or authorized subcontractors of CHIKO Shoes whose job performance requires such acts.
For
more details, please refer to
Confidentiality
Agreement.
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Do you label the boxes or dust bags with my logo? |
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For the orders of more than 1000 pairs, we can label the boxes and / or dust bags with your
own logo. |
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about
min. order quantity and size range |
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Does CHIKO Shoes make shoes in small or large sizes
(i.e. for Australian big feet)? |
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Yes. We can have shoe lasts tailor-made for small or
large sizes and produce your shoes with the
special-made shoe lasts. |
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What is the minimum order quantity? |
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Our minimum order quantity for private design is 100 pairs
per style.
For
CHIKO design, the min. order for bulk
delivery varies with the styles. |
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What is the size range for min. order quantity? |
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For private designs, max. five sizes and two colors
can be included in the min. order quantity. For
CHIKO designs, the size and colors are up to our
specification. |
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Can I order one pair off for my wedding? |
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It is fine with us. We do sell one pair offs to some
celebrities in China. Some brides from Europe also like
to order one pair special designed shoes for their
weddings.
The one pair off shoes are hand made in our head office
by our best shoe technicians. On the outersoles of our
one pair offs, the "Hand Made by CHIKO Shoes" are etched
along with the size number.
The leading time for one pair off is about 15-20 days. A
pair of silk dust bag and a CHIKO shoe box are presented
along with the special ordered pair.
You can send us your own design or select a style from
CHIKO Designs. |
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about
leather and other materials |
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Can CHIKO Shoes work with shoe materials other than
leather? |
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Yes, we can work with almost all types of shoe
materials, including but not limited to genuine leather,
man made leather, fabric, satin, canvas, silk etc.
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Do I have to choose my shoe materials from CHIKO fabric
and leather collection? |
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No, the material choices are not limited to our fabric
and leather collection. You can specify any material for
your designs. Our well established supply chain can get
the supply of most shoes materials available in the
market. We can also import the materials from other
countries. Our experienced logistic department ensures
your specially ordered materials from Europe or anywhere
else in the world arrives in our factory safely. |
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Does CHIKO provide material samples before bulk
production? |
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Upon request, we can provide material samples before
bulk production. |
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about
quality and after -sale warranty |
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Regarding the quality, would I be able to compete with
names like Jimmy Choo, Gina and Marc Jacobs ? |
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All of our shoes are hand crafted by the shoe
technicians with many years of working experience.
We are confident that our shoe quality can compete
with Jimmy Choo, Gina and Marc Jacobs. Our Italian
customers are very happy to see their shoes made in
China with Italian quality. Most of our shoes are
sold in the high-end boutique shops worldwide and
our customers are happy to pay the above-average
price for our premium quality and hassle-free
production.
All of the heels used on our shoes has passed the strict
tests on durability, strength and wearability. Please
click here for more details regarding each
test.
All of the jewelries on our shoes are made with high
quality imported crystals. The craftsmanship is up to
premium standard and with attention to details. |
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What is the after-sale warranties with CHIKO Shoes? |
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For the custom order, we provide 30 days free exchange
services. For our in-house designs, we provide 60 days
free exchange service. Please refer to your
manufacturing contract for more details. |
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about quotation and payments |
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How soon can I get quotes? |
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You can send the design to
us by email. We will provide you the estimated
production cost in 1-3 working days after we receive
the design. The accurate price will be quoted after the
sample shoe is finished. |
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What
are the payment terms at CHIKO Shoes? |
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Our payment terms is 50% prepayment before production
and 50% payment before international shipping. |
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What methods of payment are accepted at CHIKO Shoes? |
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We accept payment via Paypal in any currencies. |
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about bulk production |
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How long does it take to produce 100 pairs? |
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It takes about 10 to 15 business days to produce 100 pairs after
the prepayment is received. |
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How
can I track
my order progress during bulk production? |
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After we receive the production order, we provide user
name and password for our customers to log into their
order tracking page. The day to day
production progress can be reviewed on this page. For
any questions, our customers can send us a message
through the order tracking page. We proceed these
messages with the highest priority. |
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about pre-production samples |
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Do you provide samples before actual order? |
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Yes, we do provide samples before production. For
private designs, it include one fitting sample and one final sample.
For CHIKO designs, the sample is
one pair of wearable shoes. |
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What is the
difference between fitting sample and final sample? |
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For private designs, we provide a fitting sample and a
final sample.
Fitting sample is mainly for showing the shape of the
shoe and ensure the correct size (length and width). To
shorten the delivery time, we sometime use our in-house
material for the fitting sample, even though it may be
not in the required color.
The final sample is with all the details and in the
color as designed (if the required material can be
purchased in small quantity). The final sample is the
same as it is in the retailer's store but no shoe boxes
/ dust bags and not in pairs. If the material requires
min. order volume, we will communicate with our client
on more options.
Both of the fitting sample and final sample are
wearable. Both of them can be printed with your logo
too.
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Do I have to pay for samples? |
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Yes, we charge for samples before receiving
your production order.
For private designs, the sample charges
are fully refundable when the total production
quantity reaches 500 pairs per style (including 500
pairs).
For CHIKO designs, we do not provide samples. To check
out our premium quality, you can order CHIKO
Shoes at our online boutique
http://store.chikoshoes.com |
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What is the leading time for sample shoes? |
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For private designs, most of the sample shoes
can be finished in one to two weeks. |
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How much is the cost for prototyping (sampling)? |
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For private designs, our prototyping (sample) costs around 250 euro to
600
euro per style, which varies with the designs. One
fitting sample and one final sample are included in the
prototype cost.
Our
prototyping (sample) costs are
fully refundable
when the total production quantity reaches 500 pairs per
style (including 500 pairs). |
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How do you delivery samples and
how soon can I receive my sample when it is finished? |
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We normally deliver samples via international express
delivery provided by DHL. Most of the samples arrive in
three business days. |
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about international shipping |
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What is the
estimate international shipping cost? |
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It costs around 2 to 4 euro per pair by ocean shipping and
about 4 to 6 euro per pair by air mail. The shipping rates
vary with seasons. We can only provide accurate shipping
rates after the packing is finished. |
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Do I have to find my own shipper or CHIKO Shoes can
arrange the shipping on my behalf? |
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We can arrange international shipping on your behalf.
You are also welcome to locate your own shipper for a
better deal. |
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about our contact information |
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I
am a starter in shoe business. Do you have any advice
for me? |
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We found the article at
http://www.stylecareer.com/shoe_designer.shtml
is quite helpful for the startup shoe
designers. |
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I need help. Who do I call? |
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Please call Internet Customer Service (Shanghai Office)
at 86-21-37721331 (Monday through Friday, 9 am - 5:30
pm, Beijing Time) |
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Who can I contact if I have questions regarding my
order? |
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Please direct your email to
service@chikoshoes.com
or call our Internet Customer Service department
(Shanghai Office) at 86-21-37721331. Most inquiries take
less than 1 business day to be processed.
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Send your own questions |
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