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       Frequently Asked Questions
 
 

 

Frequently Asked Questions New!
   
Thank you for visiting our website. We have recently updated the frequently asked questions with more up to date answers. If your question is not covered below, please feel free to email us at any time.
   
  Questions about our services & work ethic  
  Questions about prototype a private shoe design
  Questions about bulk produce a private shoe design
Questions about international shipping
  Questions about our contact information
   
   

Questions about our services & work ethic

Does CHIKO Shoes produce the shoes with private label (my own brand)? 

Does CHIKO Shoes produce my own private designs?      

I am not a professional shoe designer and my designs might not be according to the foot anatomy. Can CHIKO turn my design sketches into wearable shoes?

Do you make any sneakers, sports footwear, men's shoes or children's shoes?

I want to prototype my own design and later bulk produce it. What is the step?

Does CHIKO Shoes make shoes in extra small or extra large sizes?

Would CHIKO treat my designs with the strictest confidence ?

What is the quality of your product? would I be able to compete with names like Jimmy Choo, Gina and Marc Jacobs ?

Can you make the shoe components (embellishment) especially for my design?

How do you ensure that the manufactured product is in line with the clients expectations?

I have experienced language barriers working with other Asian companies. Would it be a problem if I choose to work with your company?

I have a design concept but I don't have a sketch. Can you work with a concept without a sketch? 

I have worked with other factories in China. They can not make the size right. Will I have the same trouble with your company?

   

Questions about prototype a private shoe design

Do I have to commit to a bulk production order before prototype a design?

What is the process of developing a private design?

What is the cost to prototype a private design?

I have a sketch to develop into a wearable shoe. How do I start?

Why the prototype is provided one shoe at a time? can I order a pair of prototype?

How should I deliver my design drawings?  

How much details should I include in my design drawings?  

Do I have to provide 3D images for prototyping?

Does CHIKO have a catalogue of heels and jewelries that I can pick for my design?

Can I have a price quote on bulk production before the prototype is made?

Can CHIKO Shoes work with shoe materials other than leather?

Do I have to choose my shoe materials from CHIKO fabric and leather collection?

Does CHIKO provide material samples before prototype?

How soon can I get a quote?

What methods of payment are accepted at CHIKO Shoes?

What is the payment terms for prototypes at CHIKO Shoes?

How long does it take to make a prototype?
How do you deliver prototypes and how soon can I receive my prototype when it is finished?
If  I want to make changes after I receive the prototype, is it possible?
Do I have to return the prototype for changes or for bulk production order?
   

Questions about bulk produce a private shoe design

Can I have a price quote on bulk production before the prototype is made?

What is the min. order quantity (MOQ) if I want to bulk produce my design?

How many upper colors can I have for the min. order quantity?

How many sizes can I have for the min. order quantity?

Do you label the boxes or dust bags with my logo?

What is the payment terms for bulk production orders?

What is the after-sale warranties for the shoes bulk produced by  CHIKO Shoes?

What is the estimate price for the bulk produced shoes?

What methods of payment are accepted at CHIKO Shoes?

How long does it take to produce 1000 pairs?

Do you provide samples before bulk production?

Do I have to pay for the pre-production samples?

How can I track my order progress during bulk production?

What is the monthly production capacity in your factory?

Are the shoes 100% checked for quality control (QC) before leaving the factory?

   

Questions about international shipping

What is the estimate international shipping cost for bulk produced orders?

Do I have to find my own shipper or CHIKO Shoes can arrange the shipping on my behalf?

   

Questions about our contact information

I am a starter in shoe business. Do you have any advice for me?

I need help. Who do I call?

Who can I contact if I have questions regarding my order?

   
 

Frequently Asked Questions & Answers

Questions about our services & work ethic

Does CHIKO Shoes produce the shoes with private label (my own brand)? 

 

Yes,  we can produce the shoes with private labels. We can stamp your logo on the outersole and the sock.

Does CHIKO Shoes produce my own private designs?      

Yes, we can produce your own designs. After we receive your design drawings, we will provide the details in two business days.  We treat all the designs strictly confidential. For more information regarding confidentiality, please click here and read the Confidential Agreement. 

I am not a professional shoe designer and my designs might not be according to the foot anatomy. Can CHIKO turn my design sketches into wearable shoes?

 

Yes, it does not matter to us whether you have any qualification in shoe design. We can prototype your designs even if it is just a simple sketch.

When we start the prototype process, a custom made shoe lasts will be made especially for your design. The shoe last is a block of plastic shaped like a foot, which is made according to the foot anatomy. Your private design will be developed on this custom made shoe last. Our experienced pattern makers will turn your designs into wearable shoes while keeping the essence of the design.

Do you make any sneakers, sports footwear, men's shoes or children's shoes?

 

No, we don't produce any type of sports footwear in our factory. As we are specialized in producing lady's fashion shoes, we don't make men's shoes or children' shoes either.

I want to prototype my own design and later bulk produce it. What is the step?

 

For private designs, we usually start with prototyping and fitting. After the prototype details are confirmed and the size is fitted correctly, we can move to bulk production or one pair off orders.

For the designs which have not been prototyped yet, we would not accept one pair off or bulk production orders, as some design details are still pending and the shoe may not be comfort or in correct size as it is not fitted.

Does CHIKO Shoes make shoes in extra small or extra large sizes?

Yes, we can prototype and produce extra large or extra small shoes for lady's fashion shoe line. But we don't make children's shoes.

Would CHIKO treat my designs with the strictest confidence ?

 

Yes, CHIKO Shoes is committed to keep customers' sensitive business information strictly confidential, including company name, product design, sales volumes and promotions ideas etc.

Any information transmitted to CHIKO Shoes by client remain strictly confidential. CHIKO Shoes does not without the prior consent of client, divulge or otherwise disclose such information to any person other than authorized employees or authorized subcontractors of CHIKO Shoes whose job performance requires such acts.

For more details, please refer to Confidentiality Agreement.

What is the quality of your product? would I be able to compete with names like Jimmy Choo, Manolo Blahnik, and Christian Louboutin?

 

Yes, we are confident that our product quality can compete with the well-known shoe brands like Jimmy Choo, Manolo Blahnik, and Christian Louboutin. We have been prototyping and producing shoes for worldwide high end market for more than a decade.

To ensure the quality, we import the leather outersole from Italy and import the crystals from Austria and Czech. Our shoes are hand crafted by the shoe technicians with many years of working experience.

To ensure the durability, all of our heels has passed the strict tests on durability, strength and wearability. Please click here for more details regarding each test.

The craftsmanship of our shoe jewelries is up to premium standard and with attention to details.

Our Italian customers are very happy to see their shoes made in China with Italian quality. Most of our shoes are sold in the high-end boutique shops worldwide and our customers are happy to pay the above-average price for our premium quality and hassle-free production.

Can you make the shoe components (embellishment) especially for my design?

 

Yes, we can. With our expanded supply chain in China in the past two years, we are able to accommodate almost any custom made shoe components in any quantities, including custom made/printed leathers, private designed shoe jewelries, custom made leather/rubber soles, heels etc.

How do you ensure that the manufactured product is in line with the clients expectations?

 

In order to get the prototype done right at this first time, we work with our clients very closely and communicate with the clients on each design details.

Before we start the prototype process, the heel options, upper color charts, reference photo of details etc. are all presented to the clients to pick or confirm.

If any design details have to be modified due to technical difficulties, we inform our clients in advance and ask for their confirmation.

We believe the preparation and the communication down to the details are the foundation of our business success, which eliminate the unpleasant surprise when it comes to the final product.

For more details on our service principles, please visit our website at ServicePrinciples.

I have experienced language barriers working with other Asian companies. Would it be a problem if I choose to work with your company?

No, you will not have such problem with our company.

Our custom service staff have years of working experience in English, both verbal and written. If you speak English, you will not have any trouble to talk to us or email us.

I have a design concept but I don't have a sketch. Can you work with a concept without a sketch?

No, we are unable to work on an idea (concept) without any details or a sketch. 

Our prototype service is helping people turn their ideas into reality. If the idea is incomplete, we would have trouble to execute the design. We have no problem to provide technical advice on the design feasibility. However, it is not part of our service to create an invention or complete a design sketch with missing specifications.

I have worked with other factories in China. They can not make the size right. Will I have the same trouble with your company?

 

No, we don't have such trouble in sizing. Our sizing accuracy has been widely confirmed thanks to our increasing customer database worldwide.

In these days, we usually skip the fitting sample and go with final samples directly. Many of our production orders are placed just based on the first prototype we sent out, because there is no modifications required.

With the shortened turnaround time, our clients are able to catch the trend easier than ever.

   

Questions about prototype a private shoe design

Do I have to commit to a bulk production order before prototype a design?

  No, you don't have to commit to a bulk production order for a prototype.

What is the process of developing a private design?

For private designs, we usually start with prototyping and fitting. After the prototype details are confirmed and the size is fitted correctly, we can move to bulk production or one pair off orders.

For the designs which have not been prototyped yet, we would not accept one pair off or bulk production orders, as some design details are still pending and the shoe may not be comfort or in correct size as it is not fitted.

What is the cost to prototype a private design?

 

For private designs, our prototype usually costs from USD 400 to USD 1100 per style, which varies on the design details.

The prototype cost will be refunded in full amount when the bulk production order of the prototyped style is 1,000 pairs or more per style per order. The prototype cost will be refunded in half when the bulk production order of the prototyped style is 500 pairs or more per style per order.

I have a sketch to develop into a wearable shoe. How do I start?

 

We will provide you more information once the design details are received. If the sketch is inconvenient, you can forward us a picture of shoes and let us know how you would like to modify it to make it your own.

Please submit your design details at http://www.chikoshoes.com/submit-design.htm

Why the prototype is provided one shoe at a time? can I order a pair of prototype?

 

The prototype is built to validate a product design. It is a process of turning a 2D sketch into a wearable shoe, and would involve several modifications before the design details are fixed. While one pair off orders are more like buying a pair of shoes off the shelf in a shoe store, the product is final and no modifications will be made.

Therefore the prototype is provided as one shoe at a time for the purpose of presenting the design details, working on the modifications, as well as fitting.

One pair off order can be placed once all the design details are fixed and no more modifications will be made. For the designs which have not been prototyped yet, we would not accept one pair off orders, as some design details are still pending and the shoe may not be comfort or in correct size as it is not fitted.

How should I deliver my design drawings?  

  Please submit the design details at  http://www.chikoshoes.com/submit-design.htm

How much details should I include in my design drawings?  

Please click here to see a sample sketch. Other than the design sketch, please include the details specified in the design submission form.

Do I have to provide 3D images for prototyping?

  No, you don't have to provide 3D images. 3D images are not required for prototyping.

Does CHIKO have a catalogue of heels and jewelries that I can pick for my design?

 

Yes, please click here for our online jewelry collection and click here for our heel collection. We can also have your private jewelry or heel design custom made.

With our expanded supply chain in China in the past two years, we are able to accommodate almost any custom made shoe components in any quantities, including custom made/printed leathers, private designed shoe jewelries, custom made leather/rubber soles, heels etc.

Can I have a price quote on bulk production before the prototype is made?

 

We may be able to provide you an estimate range on the production price upon receiving the design details. The accurate production price and min. order quantity will be provided after the prototype details are confirmed.

Can CHIKO Shoes work with shoe materials other than leather?

Yes, we can work with almost all types of shoe materials, including but not limited to genuine leather, suede, man made leather, PU, fabric, satin, canvas, silk, Denim etc.

Do I have to choose my shoe materials from CHIKO fabric and leather collection?

 

No, the material choices are not limited to our fabric and leather collection. You can specify any material for your designs. Our well established supply chain can get the supply of most shoes materials available in the market.

If the material is not available in the market, we can accommodate almost any custom made shoe components in any quantities, including custom made/printed leathers, private designed shoe jewelries, custom made leather/rubber soles, heels etc.

We can also import the materials from other countries. Our experienced logistic department ensures your specially ordered materials from Europe or anywhere else in the world arrives in our factory safely.

Does CHIKO provide material samples before prototype?

 

Upon request, the material samples can be provided with additional charges before the prototype is made.

How soon can I get a quote?

 

Once the design details are fixed, the prototype quotations can be provided in max. 3 business days.

What methods of payment are accepted at CHIKO Shoes?

 

We accept payment via Paypal in any currencies. Wire transfer is also workable. 4% wire transfer discount is offered for the payment received via bank transfer.

What is the payment terms for prototypes at CHIKO Shoes?

For prototype service, the prototype costs shall be paid 100% in advance.

For bulk produce the private designs, our payment terms is 50% prepayment before bulk production and 50% payment before  international shipping.

How long does it take to make a prototype?

 

After the design details are fixed and the prepayment is received, it takes about 3 to 4 weeks to finish the first prototype, which include the leading time for material preparation.

For the private designs with custom made or imported shoe components, the turnaround time may be prolonged.

How do you deliver prototypes and how soon can I receive my prototype when it is finished?

 

We normally deliver samples via international express delivery provided by DHL. Most of the samples arrive in 3 to 5 business days.

If  I want to make changes after I receive the prototype, is it possible?

 

Yes, it is possible. Please refer to your prototype quotation for more details on prototype changes.

Do I have to return the prototype for changes or for bulk production order?

 

No, you don't have to return the prototype. Please refer to your prototype quotation for more details on prototype changes. Regarding the pre-production samples, please click here.

   
   

Questions about bulk produce a private shoe design

Can I have a price quote on bulk production before the prototype is made?

 

We may be able to provide you an estimate range on the production price upon receiving the design details. The accurate production price and min. order quantity will be provided after the prototype details are confirmed.

What is the min. order quantity (MOQ) if I want to bulk produce my design?

 

Our minimum order quantity (MOQ) for bulk producing the private designs is 100 pairs per style per color.

How many upper colors can I have for the min. order quantity?

Max. one upper colors can be included in the min. order quantity for bulk production.

How many sizes can I have for the min. order quantity?

  Max. 5  shoe sizes can be included in the min. order quantity for bulk production.

Do you label the boxes or dust bags with my logo?

 

For the orders of more than 1,000 pairs (include), we can label the boxes and / or dust bags with your own logo.

What is the payment terms for bulk production orders?

 

For bulk produce the private designs, our payment terms is 50% prepayment before bulk production and 50% payment before  international shipping.

What is the after-sale warranties for the shoes bulk produced by CHIKO Shoes?

 

For the custom order, we provide 15 days free exchange services. For our in-house designs, we provide 30 days free exchange service. Please refer to your manufacturing contract for more details.

What is the estimate price for the bulk produced shoes?

We may be able to provide you an estimate range on the production price upon receiving the design details. The accurate production price and min. order quantity will be provided after the prototype details are confirmed.

What methods of payment are accepted at CHIKO Shoes?

 

We accept payment via Paypal in any currencies. Wire transfer is also workable. 4% wire transfer discount is offered for the payment received via bank transfer.

How long does it take to produce 1000 pairs?

 

It takes about  40 to 50 business days to produce 1000 pairs, which include the material preparation and actual bulk production.

Do you provide samples before bulk production?

 

Yes, the pre-production samples will be provided after the production contract is confirmed and the prepayment is received.

The pre-production samples are provided in each upper color.

For example, if 4 upper colorways are agreed in the bulk production contract, 4 samples in each upper colorway will be sent to the clients for final confirmation before the bulk production is started.

Do I have to pay for the pre-production samples?

Other than the shipping cost, there is no additional charges on the pre-production samples.

How can I track my order progress during bulk production?

 

After we receive the production order, we provide user password for our customers to log into their order tracking page.

The day to day production progress can be reviewed on this page. For any questions, our customers can send us a message through the order tracking page. We proceed these messages with the highest priority.

What is the monthly production capacity in your factory?

 

Our monthly production capacity is 300,000 pairs of fashion shoes. The orders more than 300,000 pairs can be accommodated as well if batch deliveries are acceptable.

Are the shoes 100% checked for quality control (QC) before leaving the factory?

 

Yes, all of our shoes are 100% inspected for quality defects before leaving factory. The defective shoes will be replaced before international shipping.

 

 

Questions about international shipping

What is the estimate international shipping cost for bulk produced orders?

Please refer to our est. international shipping cost for more information. The shipping rates vary with seasons. The accurate shipping rates and costs will be provided after the packing is finished.

Do I have to find my own shipper or CHIKO Shoes can arrange the shipping on my behalf?

 

We can arrange international shipping on your behalf.  You are also welcome to locate your own shipper for a better deal.

 

 

Questions about our contact information

I am a starter in shoe business. Do you have any advice for me?

 

We found the article at http://www.stylecareer.com/shoe_designer.shtml is quite helpful for the startup shoe designers.

I need help. Who do I call?

 

Please call Internet Customer Service at 86.150.219.62981 (Monday through Friday, 9 am - 5 pm, Beijing Time)

Who can I contact if I have questions regarding my order?

 

Please direct your email to service@chikoshoes.com

or call our Internet Customer Service department (Shanghai Office) at 86.150.219.62981. Most inquiries take less than 1 business day to be processed.

 

 

 

 

 

 

   Ask A Question

 

 

For a free consultation call +86.150.219.62981

 

 

 

 

Contact

 

CHIKO Shoes (Shanghai)

Sinolink International Group

 

402/43, 281 Wencheng Road, Songjiang, Shanghai 201600 China

 

Customer Service: 86.150.219.62981

Email: service@chikoshoes.com


 

 

 

 

 

 

 

 

 

 

 

   

 

 

 
 
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