The following principle guide us in pursuing excellence in customers service and ensure the customer is at the forefront of everything we do.
 

+     Confidentiality

CHIKO Shoes is committed to keep customers' sensitive business information strictly confidential, including product design, sales volumes and promotions ideas etc.

Any information transmitted to CHIKO Shoes by customer remain strictly confidential. CHIKO Shoes does not without the prior consent of customer divulge or otherwise disclose such information to any person other than authorized employees or authorized subcontractors of CHIKO Shoes whose job performance requires such acts.

+     Establish a close working relationship with customer

Treat each customer in a manner that makes the customer feel welcomed, valued and respected.
 

Listen to what the client wants and expects by maintaining an engaged composure, asking questions and responding appropriately. Also recognize the individuality of customers and respond appropriately with a viable solution.
 

+ Deliver what we promised

Be a valuable asset in helping the customer develop and fulfill their objectives.

Work together to develop flexible, customized and long-lasting solutions. Take time to understand customer's product/service and business operations by gathering the appropriate information. Deliver what we promised.
 

+ Responsible manufacturing

Take responsibility for our customers' satisfaction.

Provide relevant, high quality, and useful information in a timely manner and respond to all internal or external enquiries within 24 hours. If no final answer is available yet, follow up with a date of when the answer will be delivered. Exceed customer expectations in both delivery and satisfaction.