Contact Us

Welcome to CHIKO Customer Service! We are an e-commerce website without brick and mortar store. For any questions you may have, you can reach us by one of the following. Most of emails or online messages are replied in 24 hours if not sooner.

Frequently Asked Questions
Do you have shoes larger than size 8.5??

Unfortunately we have very limited styles available in larger sizes. Please click on “women shoes” at top menu and use the size filter tool on the right side to locate the shoes in your size.

Are the shoe sizes UK shoe sizes or US shoe sizes??

All our shoes are in US shoe sizes. Please measure your foot length and compare it to the size chart to find the correct shoe size. As the size measurements vary from brands to brands, please DO NOT take the size chart of other brands or from other website for your reference when you shopping at our website, which may mislead you to order the wrong size.

I didn't receive the order confirmation email. What's going on??

The order confirmation emails are sent out automatically. If you didn’t receive it, please check your spam folder. You can also contact us by direct message on Facebook. Thank you!

When will my shoes be shipped??

Most of the shoes in stock are shipped out in 5 to 7 business days as it usually takes 5 to 7 business days for us to process an order. The leading time may be prolonged during peak holiday shopping season.

What's the tracking number of my shoes? How to track??

The package tracking number will be emailed to you automatically as soon as your shoes are on the way. If you didn’t receive it, please check your spam folder or log into your account for details. To track an order, please log into your account and find the order you want to track. Then click “track” button to track the current shipping status.

Email us

Please check your spam folder if you didn’t receive any reply or order confirmation in 24 hours. You can also contact us by direct message on Facebook and you will get your reply in hours if not sooner. Thank you and happy shopping!

Live Chat


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Telephone

US/Canada: 1 (718) 395 3995
Europe/Australia/UK: +1 (718) 395 3995