Frequently asked questions about shoe design, design shoes, shoe prototype, shoe production, our services & work ethic. If your questions are not covered below, please send us your own questions.
We have 20 years plus experience in high quality fashion shoe production. We are more than happy to share our expertise to help you design your own shoes and create a perfect pair of custom made shoes, which is 100% your design with your logo on it and so unique that no one can buy it anywhere else.
Questions about Service & Work Ethic
Does CHIKO Shoes produce the shoes with private label (my own brand)??
Yes, we can produce and prototype your own shoe designs with your own private label (logo). More details about private label
Does CHIKO Shoes produce my own private shoe designs??
Yes, we can prototype and produce your own private shoe design from an illustration, which can be a shoe sketch or a shoe picture.
If it is a picture of an available shoe, the redeveloped shoes will be look alike but not exactly the same as original, because our heel and shoe last would vary from original.
I want to design my own shoes from scratch. But I am not a good free hand sketcher. How should I do it??
You can try any of the following if your drawing skill is limited:
- Try design your own shoes online in 3 simple steps if you are not very good with free hand sketching.
- Look for a professional sketch artist to help you out.
- Get professional training on sketching.
- Use our interface of design your own shoes online to customize an available design.
- Give up your dream of being a shoe designer and try something else.
I am not a professional shoe designer and my shoe designs might not be according to the foot anatomy. Can CHIKO turn my design sketches into wearable shoes??
Yes, it does not matter to us whether you have any qualification in shoe design. We can prototype and produce almost any of your own shoe designs even if it is just a simple sketch.
When we start the prototype process, a custom made shoe lasts will be hand created especially for your shoe design. The shoe last is a block of plastic shaped like a foot, which is made according to the foot anatomy. Your shoe design will be developed on this custom made shoe last. Our experienced pattern makers will turn your shoe designs into wearable shoes while keeping the essence of the design.
Is it true I can choose any material in any color or prints for my shoe design??
Yes, we can have almost any shoe materials custom made in your color, prints or patterns for your own shoe design. Any color, any material, any women fashion shoe designs. We are providing the most possibilities when it comes to design your own shoes.
Do you make any sneakers, sports footwear, men’s shoes or children’s shoes??
No, we don’t produce any type of sports footwear. We are specialized in producing lady’s fashion shoes. We don’t make men’s shoes or children’ shoes either.
I want to prototype my own shoe design and later bulk produce it. What is the step??
If you are developing a shoe design which may go into bulk production in the later stage, we usually start with prototyping and fitting.
After the prototype details are confirmed and the size is fitted correctly, we can take bulk production orders of your own shoe design with your own private label (brand). Several bulk production prices will be provided for various order quantities.
Following are the steps of how to order prototype or bespoke shoes made from your own private shoe design after your design sketch is completed. More information can be found at How Does It Work
Does CHIKO Shoes make shoes in extra small or extra large sizes??
Yes, we can bulk produce extra large or extra small shoes for women fashion shoe line if order quantity is larger than 500 pairs per order per design. But we don’t make children’s shoes. The heels for extra large size shoes shall be custom made and extra cost may occur. The width of our shoes are limited to average only.
Would CHIKO Shoes treat my shoe designs with the strictest confidence ??
Please read confidentiality agreement
Can you make the shoe components (embellishment) especially for my own shoe design??
We can arrange it for bulk orders. Some of the custom made components are available for small order quantities or prototypes.
How do you ensure that the manufactured shoes is in line with the clients expectations??
In order to get the prototype done right at this first time, we work with our clients very closely and communicate with the clients on each design details.
Before we start the prototype process, the heel options, upper color charts, reference photo of details etc. are all presented to the clients to pick or confirm.
If any design details have to be modified due to technical difficulties, we inform our clients in advance and ask for their confirmation.
We believe the preparation and the communication down to the details are the foundation of our business success, which eliminate the unpleasant surprise when it comes to the final product.
For more details on our service principles, please visit our website at Customer Service Principles
I have experienced language barriers working with other companies mainly in Asia. Would it be a problem if I choose to work with your company??
No, you will not have such problem with our company. Our custom service staff have years of working experience in English, both verbal and written. If you speak English, you will not have any trouble to talk to us or email us.
I have a design concept but I don’t have a sketch. Can you work with a concept without a sketch??
No, we are unable to work on an idea (concept) without any details or a sketch.
Our prototype service is helping people turn their ideas into reality. If the idea is incomplete, we would have trouble to execute the design. We have no problem to provide technical advice on the design feasibility. However, it is not part of our service to create an invention or complete a design sketch with missing specifications.
I have worked with the factories in Asia. They can not make the size right. Will I have the same trouble with your company??
We don’t have such trouble in sizing. Our sizing accuracy has been widely confirmed thanks to our increasing customer database worldwide.
In these days, we usually skip the fitting sample and go with final samples directly. Many of our production orders are placed just based on the first prototype we sent out, because there are no modifications required.
With the shortened turnaround time, our clients are able to catch the trend easier than ever.
Questions about Prototype service
Do I have to commit to a bulk production order before prototype my own shoe design??
No, you don’t have to commit to a bulk production order before prototype your own shoe design. But we highly recommend you have the business plan laid out before you place the order for prototype. If we don’t receive the bulk production order within 90 days of the date of first prototype shipment, the confidentiality agreement would be invalid and we shall have the rights over the prototype we have developed.
What is the process of developing my own shoe design??
For private shoe designs, we usually start with prototyping and fitting. After the prototype details are confirmed and the size is fitted correctly, we can move to bulk production or one pair off orders.
You can create your own shoe designs by free hand sketching. If you are not good with free hand shoe sketching, you candesign your own shoes online in 3 simple steps or find a professional sketch artist to help you out.
Once you are ready with the shoe design illustration, please upload here.
What is the cost to prototype my own shoe design??
For your own shoe designs, our prototype service usually costs from USD 400 to USD 1100 per style, which varies on the design details. Accurate prices of bespoke and prototype orders can be found at:
The prototype cost will be refunded in full amount when the bulk production order of the prototyped style is 1,000 pairs or more per style per order (non-accumulative). The prototype cost will be refunded in half when the bulk production order of the prototyped style is 500 pairs or more per style per order (non-accumulative).
I have my own shoe design ready to develop into a wearable shoe. How do I start??
Why the prototype is provided one shoe at a time? can I order a pair of prototype??
The prototype is built to validate a product design. It is a process of turning a 2D sketch into a wearable shoe, and would involve several modifications before the design details are fixed. While one pair off orders are more like buying a pair of shoes off the shelf in a shoe store, the product is final and no modifications will be made.
Prototype is provided as one shoe at a time for the purpose of presenting the design details, working on the modifications, fitting and preparation for bulk production. Bespoke are made for wearing or resell.
More information on order differences can be found at Difference of bespoke orders and prototype orders
If you want to order a pair of your own shoe design, please visit Bespoke Service Rates
How should I deliver my shoe design drawings??
You can email us at email@example.com Or upload the design details and place order at:
How much details should I include in my shoe design drawings??
Please include as much details as you can. We will contact you if there is any pending issues about your shoe design. See a shoe design sketch for prototype project
Does CHIKO have a catalog of heels and jewelries that I can pick for my shoe design??
Yes, you can choose jewelries from our online Shoe Embellishment Collection and pick a heel at CHIKO heel collection. We can also have your own heels design or custom jewelries custom made for bulk production orders larger than 500 pairs per design per order.
Do I have to provide 3D images for prototyping??
No, you don’t have to provide 3D images. 3D images are not required for prototyping.
Can I have a price quote on bulk production before the prototype is made??
Due to lack of data on material usage and amount of labor involved, we are unable to provide the bulk production price before the first prototype is finished. The accurate production price will be provided after the prototype is finished and the prototype details are confirmed. Please click here to see bulk production price estimates.
Can CHIKO Shoes work with shoe materials other than leather??
Yes, we can work with almost all types of shoe materials, including but not limited to genuine leather, suede, man made leather, PU, fabric, satin, canvas, silk, denim, exotic leather etc.
Do I have to choose my shoe materials from CHIKO fabric and leather collection??
No. The material choices for prototypes are not limited to our fabric and leather collection. You can specify any material for your shoe designs. Our well established supply chain can get the supply of most shoes materials available in the market.
If the material is not available in the market, we can accommodate almost any custom made shoe components including custom made/printed leathers, private designed shoe jewelries, custom made leather/rubber soles, heels etc.
We can also import the materials from other countries. Our experienced logistic department ensures your specially ordered materials from Italy, Austria, Spain or anywhere else in the world arrive in our factory safely.
Does CHIKO provide material samples before prototype??
The material samples which are available in stock can be provided upon request. Additional charges and shipping costs would occur for material samples.
How soon can I get a quote for my shoe prototype??
Feel free to contact us if there is any questions.
What methods of payment are accepted at CHIKO Shoes??
We accept payment via Paypal in any currencies. Wire transfer is also workable for bulk orders. 4% wire transfer discount is offered for the payment received via bank transfer.
What is the payment terms for prototypes at CHIKO Shoes??
For prototype service, the prototype costs shall be paid 100% in advance. For bulk produce the private shoe designs, our payment terms is 50% prepayment before bulk production and 50% payment before international shipping.
How long does it take to make a prototype??
After the design details are fixed and the prepayment is received, it takes about 5 business weeks to finish the first prototype, which include the leading time for material preparation.
For the private shoe designs with custom made or imported shoe components, the turnaround time may be prolonged.
How do you deliver prototypes and how soon can I receive my prototype when it is finished??
We normally deliver shoes via international express delivery provided by DHL. Most of the shoes arrive in 5 to 7 business days. If you are living in South Africa or Italy, your order will be delivered via UPS. It will take 3 to 5 business days to arrive.
If I want to make changes after I receive the prototype, is it possible??
Yes, we can make modifications on prototypes. See Prototype Modifications for more details. Modifications are not available for bespoke orders.
Do I have to return the prototype for changes or for bulk production order??
No, you don’t have to return the prototype for changes or bulk production. Just send us your list of changes, we will make a new prototype with modifications. Extra costs may occur on certain changes. More details on prototype modifications.
Regarding the pre-production samples, please read the frequently asked questions regarding bulk production.
If I send you a shoe picture, can you copy the design??
We can not copy or duplicate any shoe design. We may be able to develop a similar style. But since our shoe lasts and heels would vary from original, the redeveloped design is look alike, not exactly the same as the original shoes in your picture.
Questions about bulk production service
Can I have a price quote on bulk production before the prototype of my shoe design is made??
Due to lack of data on material usage and amount of labor involved, we are unable to provide the bulk production price for your shoe design before the first prototype is finished. The accurate production price will be provided after the prototype is finished and the prototype details are confirmed. Please click here to see bulk production price estimates
What is the min. order quantity (MOQ) if I want to bulk produce my shoe design??
Our minimum order quantity (MOQ) for bulk producing the private shoe designs is 100 pairs per style per color. Max. 5 sizes and one upper colorway can be included in min. order quantity.
How many upper colors can I have for the min. order quantity??
Max. one upper color/colorway (color combination) can be included in the min. order quantity for bulk production.
How many sizes can I have for the min. order quantity??
Max. 5 shoe sizes can be included in the min. order quantity for bulk production. Size range is up to your specification.
Do you label the shoe boxes or dust bags with my logo??
For the orders of more than 1,000 pairs (include), we can arrange custom designed shoe box and / or custom designed dust bags with your own logo on it.
What is the payment terms for bulk shoe production orders??
For bulk produce the private shoe designs, our payment terms is 50% prepayment before bulk production and 50% payment before international shipping.
What is the after-sale warranties for the shoes bulk produced by CHIKO Shoes??
For the bulk orders of private shoe designs, we provide 15 days exchange services on faulty claim. Please refer to your manufacturing contract for more details.
What is the estimate price for the bulk produced shoes??
Due to lack of data on material usage and amount of labor involved, we are unable to provide the bulk production price before the first prototype is finished. The accurate production price will be provided after the prototype is finished and the prototype details are confirmed. Please click here to see bulk production price estimates
What methods of payment are accepted at CHIKO Shoes for bulk production??
We accept payment via Paypal in any currencies. Wire transfer is also workable for bulk orders. About 4 % wire transfer discount is offered for the payment received via bank transfer.
How long does it take to produce 1000 pairs of private designed shoes??
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Do you provide shoe samples before bulk production is started??
Yes, the pre-production shoe samples will be provided after the production contract is confirmed and the prepayment is received. And they are free! All you need to pay is the shipping cost.
The pre-production shoe samples are provided in each upper color. For example, if 4 upper colorways are agreed in the bulk production contract, 4 free pre-production samples in each upper colorway will be sent to the clients for final confirmation before the bulk production is started.
Do I have to pay for the pre-production samples??
Other than the shipping cost, there is no additional charges on the pre-production samples.
How can I track my order progress during bulk production??
You can monitor the order status by log into your account.
For any questions, you can reach us by calling +1 (917) 310-1959, email us at firstname.lastname@example.org
Your messages will be proceeded with the highest priority.
What is the monthly production capacity in your factory??
Our monthly production capacity is 10,000 pairs of women fashion shoes. The orders more than 10,000 pairs can be accommodated as well if batch deliveries are acceptable.
Are the shoes 100% checked for quality control (QC) before leaving the factory??
Yes, all of our shoes are 100% inspected for quality defects before leaving factory. Our dedicated quality control team ensures all the shoes are delivered without any defects.
Questions about International Shipping
What is the estimate international shipping cost for bulk produced orders??
Please refer to our est. international shipping cost for more information. The shipping rates vary with seasons. The accurate shipping rates and costs will be provided after the packing is finished.
Do I have to find my own shipper or CHIKO Shoes can arrange the shipping on my behalf??
We can arrange international shipping on your behalf. You are also welcome to locate your own shipper for a better deal.
I need help. Who do I call??
Please call international customer service line:
- US/Canada/South America: 1 (917) 310-1959
- Europe/UK/Asia/Australia: +1 (917) 310-1959
Who can I contact if I have questions regarding my order??
You can reach us by one of the following ways:
- Direct your email to email@example.com
- Call our international customer service line at +1 (917) 310 -1959
- Live Chat
Tips On Design Your Own Shoes
What are the names of shoe parts??
Most common parts for fashion shoes are heel, lining, upper, platform, midsole, insole and outersole. Please refer to the following picture to see the names of shoe parts.
I want to design my own fashion shoes which does not make my feet sweaty and smelly. How should I do that??
If the shoe materials are not breathable, it will cause the sweaty and smelly feet.
The synthetic materials such as PU (polyurethane) upper, PU lining and rubber outersoles are not breathable. Please avoid using synthetic materials on your shoe designs if you want to design a pair of shoes which does not make your feet sweaty and smelly.
The natural shoe materials such as leather upper, leather lining and leather outersole are breathable due to the pores on the natural skin. Such natural shoe materials would make your feet feel much more comfortable and breathable in comparison with the synthetic shoe materials.
I want to design my own good quality fashion shoes. What type of shoe material combinations should I avoid??
Please avoid the following materials if you want to design shoes in good quality:
- PU Upper: Polyurethane as shoe materials is not breathable and not durable. It is a type of low cost shoe material and often used on the shoes for low end market for the price reason.
- PU Lining: PU lining is the same as PU upper. It is not breathable and not durable, but just a low cost alternative for the low end shoe market. As PU lining is not breathable, we don’t recommend the material combination of leather upper and PU lining, because such combination will block the breathable function of leather upper and down grade the total shoe quality.
- Synthetic Soles: Avoid synthetic outersoles if you want to design quality shoes. Bad quality synthetic rubber soles can be smelly and easy to fall apart. High quality rubber outersole can be used on the winter boots since it is more slip-resistant than the leather outersole. But for high end dress shoes, the leather outersole is the Must-Have feature for its comfort and breathable function.
Are PU (polyurethane) shoe materials and rubber soles breathable??
No, PU materials and rubber outersoles are not breathable. Please choose natural materials such as leather if you want to design shoes which are breathable.
I want to design a pair of pump without toe cleavage exposing. Is it possible??
Yes, it is possible. Just specify your requirement when you order the pump and we will make it for you.
Can I create a signature outersole for my own shoe designs, such as red soles for Christian Louboutin??
Yes, definitely. Our leather outersoles are made in Italy and available in almost any color for bulk orders. Pick any color you like and use it as your signature outersole for all your future shoe designs.
I want to have bright blue outersole for my shoe design. Should I choose rubber outersole or leather outersole??
We would recommend leather outersole if the outersole color is quite important for your shoe design.
Our outersole colors are processed very differently between rubber sole and leather sole. For the leather sole, the color is painted. For the rubber sole, the color pigment is usually added during the production process.
Therefore the color on our leather sole is much brighter and vivid than the same color on our rubber sole. The color on rubber sole is quite dull and lack of accuracy in comparison with the leather sole.
Since bright color is not an option for rubber sole, we would recommend leather outersole if you want to use bright blue as your signature outersole.
What is the difference of leather lining and PU lining? How should I choose for my shoe design??
The advantages of authentic leather lining are durable, breathable (no smelly and sweaty feet), soft and more comfortable. The same advantages are also applicable for leather outersole & leather upper.
The disadvantages of authentic leather lining are expensive, more production waste due to its irregular shape.
Since authentic leather is natural skin from cow or sheep, it usually carries some defect spots such as scar. Therefore, to produce high quality shoes, in CHIKO Shoes factory, the authentic leather is always cut manually, not by machine. The craftsman can accurately define and avoid the defect spots when cutting the leather, while machine couldn’t.
The experienced shoe craftsmen not only can cut it fast but also can cut it well. Well tailored upper parts are the foundation of a pair of well made high quality shoes.
The shoes produced by CHIKO Shoes are truly 100% hand made by the most experienced shoe technicians.
I want to use a private print as lining for my shoe design. Is it possible??
Yes, it can be done. You can choose any lining color for your shoe design, or have the lining custom printed with your own private pattern or image at CHIKO Shoes.
What is the greyish edge on the upper with PU lining? Why the upper with leather lining doesn’t have it??
The greyish edge on the upper is the PU (synthetic) lining edge. Normally, the leather lining edges are painted to match the upper color tone while the PU (synthetic) lining edges are left untouched.
The shoes with PU (synthetic) lining is usually catering to the mid to low end market. To save production cost, the craftsmanship required for synthetic leather is less rigid than genuine leather, which is aiming at high end market. Therefore the leather lining edges are usually painted to match the upper color tone for its finer quality standard.
I have an image I want imprinted onto the vegan upper. Is that possible??
Yes, it can be done with our custom printing technology, although vegan upper shall be smooth leather surface, not suede. Please tick “custom print” when you place the order of prototype or bespoke.