Shipping & Delivery

Shipping Zone & Costs:

  • Shipping charges vary on countries and shipping methods.
  • Detail shipping charge is available on checkout page when the shipping address is filled out.
  • Shipping charges are subject to change and will be determined at time of order.

Order Processing Time:

  • The item in stock is shipped in 7 to 10 BUSINESS days.
  • Large sizes (size 9 and above) are made-to-order and shipped in about 15 days. It may be delayed during peak shopping season.
  • Orders placed after 11 AM on Friday will be processed on Monday. (No orders are processed on Saturday and Sunday)

Shipping Leading Time:

  • All orders are delivered via delivery service with written trackable records.
  • It usually takes 5 to 20 business days from shipment to arrival.
  • The shipping leading time may be extended during peak shopping season or due to Covid-19 lockdown.
  • Deliveries are made Monday through Friday (except on holidays).

Shipment Tracking:

  • Package tracking number is emailed to you once the package is on the way.
  • To track the package, please log into your account and click on tracking number of your package.
  • For some countries, after the tracking number is submitted, it may take 4 to 5  days for the tracking details to be available online.

No P.O. Box:

We will not ship to PO Boxes or Military APO or FPO boxes. Please enter a street address for your ship to address.

Import Duties and Taxes: 

  • Most of our shoes are delivered to your doorsteps without extra charges on import duty or taxes. In case your order may be subject to VAT, import duties and/or taxes, they are levied once your package reaches your country.
  • CHIKO SHOES ships your package DDU, “duties and taxes unpaid“, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered by the buyer in order for your package to clear customs.

Change Of Shipping Address:

  • If you have filled out the wrong shipping address, please email us the correct address before the shipment of your order and we will arrange it accordingly without any additional charges.
  • If the package is already on the way, we will not be able to help you change the shipping address. You can contact the shipping company directly to change your shipping address.
  • For any surcharges occurred upon the change of shipping address during the shipment, they must be rendered by the buyer.
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