Welcome to CHIKO Customer Service! We are an e-commerce website without brick and mortar store. For any questions you may have, you can reach us by one of the following. Most of online messages are replied in 24 hours if not sooner. Please use the message forms as below to reach us. Please DO NOT email us directly as your emails may end up in the spam folder.
Frequently Asked Questions
I didn't receive the order confirmation email. What's going on??
The order confirmation emails are sent out automatically as soon as your order is placed. If you didn’t receive it, please check your spam folder. The email can also be bounced by your email server, especially if your email address ends as following:
In this case, please contact your email service provider to add our domain (chikoshoes.com) to your safe list. If you still can not receive our email after add our domain to your safe list, we suggest you switch to other email service provider such as “gmail.com”.
Do you have shoes larger than size 8.5??
Unfortunately we have very limited styles available in larger sizes. Please use the size filter tool on top of each shop page to locate the shoes in your size.
Are the shoe sizes UK shoe sizes or US shoe sizes??
All our shoes are in US shoe sizes. Please measure your foot length and compare it to the size chart to find the correct shoe size. As the size measurements vary from brands to brands, please DO NOT take the size chart of other brands or from other website for your reference when you shopping at our website, which may mislead you to order the wrong size.
When will my shoes be shipped??
Most of the shoes in stock are shipped out in 5 to 7 business days as it usually takes 5 to 7 business days for us to process an order. The leading time may be prolonged during peak holiday shopping season.
What's the tracking number of my shoes? How to track??
The package tracking number will be emailed to you automatically as soon as your shoes are on the way. If you didn’t receive it, please check your spam folder or log into your account for details. To track an order, please log into your account and find the order you want to track. Then click “track” button to track the current shipping status.
I ordered two pairs of shoes but only received one pair today. Where are my shoes??
Orders with multiple items may be shipped in batches. The tracking number of each shipment will be emailed to you automatically as soon as the package is on the way. If you didn’t receive the email, please check your spam folder. You can also log into your account to see the details of each shipment.
Email us (Recommended)
We are an online shop selling private designed shoes and handbags of our own brand of CHIKO. We don’t sell items of any other brands. Our items are sold exclusively at our online store. Please do not contact us for the items which are not purchased at our website as we have nothing to do with your purchase made elsewhere.
Please allow us at least 24 hours to reply your message. Please check your spam folder if you didn’t receive any reply or order confirmation. Thank you and happy shopping!
Please DO NOT contact us via social media including direct messages. Messages on social media are not monitored and will not be replied. Please use the message form above to reach us for any questions you may have.
US/Canada: 1 (718) 395 3995 (voice message only)
Europe/Australia/UK: +1 (718) 395 3995 (voice message only)